Can't download app on Microsoft store, alternative link asks me to pay again.

MysticReverie

Hi
Can you please give me a working download link for this?
Microsoft store just hangs and wont download.
The alternative download page has no log in option, just 'add to cart'.
https://timopartl.gumroad.com/l/diarium ??

I've already paid for it and I want it on my desktop.
Writing a diary on a smartphone virtual keyboard is no fun. It's good for sharing pics, but I'd much rather type on my laptop here.
Please give me a working link to download this.
If not, a refund would be good.

I don't know if its Microsoft store being lame (probably), or you not updating things.
Either way, please make this available to download outside of the Microsoft store.
Without having to pay for it again.
Thanks

timo

MysticReverie as you suggested, this is a Microsoft store problem. I have no control over the installation process. Did you try restarting your Windows, making sure there are no pending Windows updates as well as not pending updates in the Microsoft store? Did you try to reset the Microsoft Store?

MysticReverie

timo Thanks for the reply.
Yes
I tried these methods.
But still the same issue.
Can I not download from the other website without paying again?
Thanks

timo

MysticReverie What exactly happens when you try to download the app?
Did you run the wsreset -i command in the command line / terminal and what was the output?
I would like to report this issue to Microsoft engineers and ask for their recommendations on how this can be resolved, but I need some more information on what exactly happens when you perform those steps and what errors you see

MysticReverie

There was no ouput on wsreset, it just opened up the terminal window for a bit then it closes again.
The microsoft store just hangs at 'Preparing to download - getting files ready'.
I've tried restarting pc, updating, wsreset.

Again, wouldn't it be better for you not to rely on microsoft store?
If you made your software available elsewhere, without having to pay for it again.
Do you have a Linux version?
I run a dual boot so a Linux version would be fine.

Thanks

timo

MysticReverie Sorry for the problems, I will ask Microsoft for help what else could be attempted here.
Have you run the "wsreset -i" command in a normal command prompt or one with administrator permissions?
I googled your error and it seems like some people have this problem when they are using an external or secondary drive to install apps onto. What drive have you set to install apps onto? Also, do other apps install without issues, just Diarium doesn't install?
How long have you waited for the app to install when this message is showing?
Can you also try what has been suggested in this video? https://www.youtube.com/watch?v=LF5RiyNBkWU

For 99.9% of users, the Store works just fine. It has the benefit that I don't need to host the app on my own servers, which comes with it's own set of problems.
I don't have a Linux version, sorry.

MysticReverie

timo Have you run the "wsreset -i" command in a normal command prompt or one with administrator permissions?

Yes I did that.
I only have one hard drive on this laptop, no secondary drive.
I've waited a very long time when its 'preparing to download' and nothing happens.
I've tried a few things in that video.. will try the rest when I have a bit more time.
I just downloaded Netflix app on Microsoft store, and it downloaded quickly. So it seems it may be a problem with the Diarium app downloadd.

timo

I asked a Microsoft employee who is working on the Store app about your problem and he responded that this sounds like a problem with Windows Update.
He asked me if you could run the wscollect.exe command and share the resulting .cab file (diariumapp@outlook.com).
Thanks in advance and sorry for the troubles