license expired or what

TaniaPatch2

timo In the play store under my purchases it shows I purchased on Sept 9 2024. That is under my primary account that is logged into my phone and nothing changed today that would have changed that. It happened 5 minutes before I posted here. I use Diarium everyday and love it, have no idea why suddenly this morning this happened.

The other play store accounts that exists are a by product of having a Gmail address but that account isn't used to do anything on the playstore.

Phone is Galaxy S24

timo

TaniaPatch2 Thanks for the info. Unfortunately, I wasn't yet able to find any usable info in the logs.

Are you sure that when you open the Play Store app and click on your account on the top left, then the expand button, there is no other Google account listed? From my experience, I think accounts are added there automatically once you add another Google account to your device
What exactly happens when you try to purchase the Pro version again in the app? If the Play Store uses your "old" account, the app should just "find" the ecisting license and enable it. Otherwise, if the purchase process goes on, it must use a different Google account.
Are you using a standard S24 or a S24+/Ultra?
What app version is installed? I believe an older version of the app (v3.1.12 from December) had a bug that would reset the Pro version incorrectly in some cases

TaniaPatch2

timo

Hi!

Yes there are other accounts in the playbstore if I click on the profile to expand, but they one that is active and open is the one I purchased with.

I think I found a work around. I logged out of my other email (multiple email) even though its not the primary open email. Once I did that in Diarium when it asked me to buy Pro again and I went through the steps it said I owned it already.

I have logged back into my other email again and so far its working OK. I don't know why I tries to revert itself to a different background email/playstore/account than the primary.

timo

TaniaPatch2 Yes there are other accounts in the playbstore if I click on the profile to expand, but they one that is active and open is the one I purchased with.

I'm afraid that Google Play has it's own logic choosing the account that it uses to query the license information for apps like Diarium. That's just a bug on Googles side that dates back many years and was never fixed.

TaniaPatch2 Once I did that in Diarium when it asked me to buy Pro again and I went through the steps it said I owned it already.

Good. Please make sure you're on the latest app version and the issue should hopefully not happen again

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