Strava sync not working

WhitneyBrownSmith

New user. Have gone to toggle my Strava sync and successfully logged into Strava (through the Diarium app) but after the login completes and I am looking at my Strava homepage (on the Diarium app), nothing else happens and when I return to Diarium settings, Strava is again toggled off.

timo

What do you mean with "Strava homepage"?
What platform (e.g. Windows) are you using the app on?
What app version are you using?

WhitneyBrownSmith

timo

What do you mean with "Strava homepage"?
The Strava homepage that shows up after I authorize the app.
What platform (e.g. Windows) are you using the app on?
IPhone
What app version are you using?
2.9.37

Tried to send a screen recording but this forum won’t support it. So I’ll try step by step pics since you can’t be bothered to try to recreate the app user experience.

timo

A video would be good. Between screenshot 2 and 3 it looks like it switched from the "swipe-up" page to another app. You can send me the video as a mail.
I just tested the Strava login and it works for me without issue.

WhitneyBrownSmith

timo I’d need your email address to send you an email. /sigh/

timo

WhitneyBrownSmith There's a "Write me some feedback" mailing button in the apps about page. You can write me using the "diariumapp@outlook.com" address

WhitneyBrownSmith

timo
Sent. Thanks.

timo

Thanks for your video.
I found out that the problem occurs when the Strava app is installed. The next app version will resolve this problem. In the meantime, you can temporarily uninstall Strava to get the login in Diarium to work. You can reinstall Strava again after that.