Partial sync only: Mac/Android

seankennelly

Diarium version (Mac): 3.0.86
Diarium version (Android): 3.0.87
OS + version: 12.7.5

I am having issues syncing between my Mac and Android device, and can't find anything specific to this in the FAQs or forum. I have Pro on both of them. Diary entries are only partially syncing. For example, I have written the entry text on Mac, but the text will not sync to the phone. However, I accessed the same entry from the phone, and added photos and tags. These do sync and can be seen on both platforms. This partial syncing (content going one way but not the other) shows that they both have access to my Web DAV. I have not altered the folder in my Web DAV (Koofr). A Sync error message is repeatedly coming up on the Mac, but I am still able to sync photos added on Adroid. The error message is constant and means I cannot leave the Mac app open.

Thanks in advance for any help.

timo

Please provide the error message - this probably gives the best information.
Please provide clear steps on what actions you do on what device and in what order.
Please also make sure you have specified the same WebDAV URL/credentials on both devices - I could imagine you provided some "read only" URL or credentials on the macOS side

seankennelly

I don't think I can attach a screenshot so will type out the message:

Error while syncing diary
Possible reasons could be:

an unstable internet connection

usage of a VPN or proxy servery

temporary problem or unavailability of Cloud server
Please also check if there is an app update in the store. If none of the above applies and the problem persists over multiple hour please contact the developer. An error log will be appended in the mail.

Unfortunately there is no error code given. The clickable options listed are "Mail Developer" and "Help". When I click the option "Mail Developer" it switches to Chrome but nothing else happens. None of the problems listed above apply, except possibly "temporary problem or unavailability of Cloud server". As I say though, a connection is being made as some content is reaching the Cloud and synching. I have previously synched both ways with no issues - so I don't believe either side was set up as "read-only". In my Koofr WebDAV I can see that the files have been updated when I last wrote an Android entry.

As for the steps I am taking - I am writing the text portion of entries on the Mac, then adding photos to the same entry from my Android. I am manually syncing on each device. In the meantime, the error message reappears about once a minute on my Mac, no matter what option I click on it.

timo

seankennelly the option "Mail Developer" it switches to Chrome but nothing else happens

This sounds like the mailto: protocol isn't correctly mapped to a mail program, but to Google Chrome instead (which makes no sense). You can fix that in the macOS settings and then send me the mail.

That said, other users have no issue syncing via WebDAV so almost certainly, the issue lies within your WebDAV server or the credentials you provided.

seankennelly

Hi Timo, I have sorted out my mailto: protocol now and have been able to send the error log to you. I have also tried two more things to fix this issue, but have not had success:

Reset WebDAV settings on the Mac app and reestablish connection
Delete and reinstall the Mac app

I have been using the Android app today and once again all content on there (text, images, tags etc) were successfully synced to the Mac app. The Mac app still has a near constant popup with the error that I have emailed to you.

Thanks