Syncing from Google Drive

ElizabethAF

Hello,

I have Diarium version 3.0.78 on my phone and laptop. The last time I used Diarium was in March 2020 and the app I was using for all of my entries was on another phone and laptop. I downloaded Diarium for my new phone and laptop today and have tried to sync to my Google Drive, where my synced entries from March 2020 should be. Whilst the Diarium folder and file is certainly there, both the laptop and phone apps tell me they cannot sync and have the same error message:
Possible Reasons could be:
1.An unstable internet connection- I don't think it is this because I have a very good WiFi connection at present and I also tried switching my phone to data mode and it still gave me the same syncing message.
2.Useage of a VPN or proxy server- I am not using either of these
3.Temporary problem or unavailability of cloud server- again I don't think it is this as I can access Google Drive without issue.

It's frustrating as I can see the diarium file is right there! It's called v4_database and the file settings say it is a binary file. I would love if anyone had any advice to further troubleshoot.

ElizabethAF

Some more information, if this helps. I tried resetting login credentials and that didn't solve the issue. I also tried "import diary" instead of syncing and clicked on the v4_database file to import it and got a message saying error: file is not a database. Is it possible the issue is with the original file of diary entries that was synced back in 2020?

timo

The error message clearly indicates that it's a network/internet-related problem. Something prevents the app to connect to Google Drive and download your data.
Is the exactly same error showing on both your phone and PC? Please try to use the sync in another wifi or on mobile data

ElizabethAF

Hi Timo, thank you for taking the time to reply, especially on the weekend, I really appreciate it. I have tried disconnecting from the WiFi I was using yesterday and syncing via phone data on both my phone and laptop and I am getting the same message both times, despite the overall data connection being strong. I have sent an email with the precise error code and I hope this helps to diagnose the problem.

timo

Thanks for your mail. It's not the same error now. The reason for the failed download is that the database on your Google Drive is very old and the migration to the new database scheme failed. I will investigate this, fix the problem for you and perhaps also implement a fix in the app, so this won't happen for other users as well