Charged again for pro version on Android after update?

BillSWD

Hi,
FIrst off, brilliant app!!! Best there is for what I want, unbeatable!
Ref the subject, I did a software update on my Android version and was asked to pay for the pro version again. I was already running pro on IPad, Mac desktop and Samsung phone, all paid as pro version.
To allow me to continue using the pro version I paid again.
Did I miss something or have the pro version charges changed?
Once again, thanks for the brilliant app!

Diarium version: on my Samsung 2.9.59
OS + version: OneUI 5.1

timo

Happy you like the app.
Answered in the FAQs.
Welcome to join the discussion here.

BillSWD

Hi Timo, thanks your reply. My point is that I had previously paid for the pro version on each platform Only after the recent update on my phone did I have to pay again. Prior to that the pro version was working fine.

timo

Have you read the FAQs I linked? What happens when you try to restore it as described there?
It is not possible to get charged twice for the Android version with the same Google account

BillSWD

Hi Timo,
I sense frustration in having to answer the same questions time and time again - thanks for your patience!!
Despite reading and re-reading FAQ, I did not spot the problem. It was simple. For whatever reason, I (or my system if I try to blame the machine and not the operator!) decided to login with a different email address and hence was not recognised so I was charged again. ........the app is worth every cent of the small fee we pay!! Thanks.

timo

With "system" you are referring to the Android operating system? Where exactly did you log in to with the wrong email address?
The last section of the Pro version FAQ cover the topic of using wrong the Google account when downloading the app.
If you want I can refund your accidental purchase, I would need the transaction id for this.
Let me know if there's anything that I could do to prevent this issue from happening for other users.