December sync

BenedictHughes

Version 2.9.37
Android v 13
Love the app, but it lost all of December. I tried reinstalling, and everything back to 2020 comes back but December is blank.

Not a deal breaker, but I used it lot. December was busy -- includes my birthday 🎂

BenedictHughes

Exported Word doc. Deleting account & app. Don't mind losing December, but do mind being ignored despite paying for app.

timo

Sorry for the issue and the loss of data. This should not happen and I am always on the hunt for any problem there might be that might cause it. Why do you think you are being ignored?
I would loved to hear more details on this to see what's going on, but I am afraid you won't look back into this forum as you write that you have deleted the app (not sure what account you are referring to as there is no Diarium account).
Maybe the app hasn't synced the data of December to the cloud when you reconnected it on a new device?

BenedictHughes

timo Apologies. A little frustrated. LOVE the app. I thought the app updated automatically, but not for this past December. Everything before and after is syncing fine. I don't have a new phone.
I don't mind losing December. At my age I lose months all the time. 😉

Thanks for getting back. Sorry I lost my bean.

timo

I am still a bit confused. What exactly happened now? What do you mean with "updated automatically"? I really don't understand what happened.

BenedictHughes

I set Diarium to automatic cloud sync to my One Drive. It has done it since June 2020. I know I entered several dates in December, but the month is blank except for the one entry I made on the 30th. I was getting this message about downloading background or something, but it wouldn't go away so I would exit.

I tried importing from One Drive, but I get an error message that this is not a database.

timo

Can you please explain, step-by-step, what you have done on what date?
If you reinstalled the app in January and connected to the sync and it downloaded the database with December missing, then this sounds like the sync was not working starting in December.
You can also check the modified timestamp of the database file on OneDrive (in case you haven't done any changes in the meantime, which I think you have done).
You cannot import the sync files from OneDrive, they are for the sync only. You can only import the manual backups, that you can create in the settings