My diarium is not syncing

VeraVasc

In the last 3 days my diarium is not syncing between my 2 devices (tablet and cel phone android). When I try to sync an error message appears, saying that the app wans unable to backup. Can you please help me?

Diarium version:
OS + version:

timo

Please show a screenshot or mention the exact error message.
I don't know what kind of error you are referring to.

VeraVasc

I'm from Brazil, so I'll translate the error message to you:
Error during the synchronization of diarium: diarium could not synchronize fast enough. The most common reasons for this are to synchronize very large files and/or slow Internet connection. Please try again later or use a different/faster connection.

I've tried both suggestions and didn't succeed.

timo

This error message is only shown when the cause for the sync problem is due to network issues. It's nothing I can fix with changes to the app. Please make sure there is no program or VPN or proxy or anything that interferes with the internet connection. Also try in a different network connection, like a different wifi.
Is the error message showing right away after initiating the sync process or only after a while?

WilliamEricson

timo nah - don't believe him. I have a galaxy s21 and an s22 and an iPhone. As of today
no darium android synce of mine works anymore except on iPhone. Spins forever, then says slow net etc - but my net is solid 650 mb per sec.

This is a new problem. I can use my Google drive, can backup darium to a file, xfer it to another android and restore darium stuff to either and
Droid just fine, but sync no longer works.

Curious why diarium setup second tab, choose Google drive, choose sync no longer says logged in as (email address) with a disconnect button. Just that status no longer there, but you can switch to your various Google drive accounts and fail sync equally well now with any Google drive account.
Reinstalling Google drive did not help.

Something new us very wrong and diarium sync is useless on android now.

VeraVasc

Only a while after. But I've already tried other network connection and didn't succeed.

timo

What message is shown on the screen while it is "stuck"? Is the app trying to upload or download something? What sync option are you using? OneDrive, Google Drive, etc...?
I am pretty confident that the problem is network-related as no other user seems to be facing this issue.

BenedictHughes

I'm not receiving an error message. Everything syncs except December 2022. Suggestions?

timo

BenedictHughes Can you explain in more detail please?

TriciaNicols

I am having a similar problem. I know I made entries between April 2022 and now, but they have vanished.

WilliamEricson

WilliamEricson today being April 1, 2024

timo

WilliamEricson I again tested Google Drive sync just now (on an Android) and it works without hanging... At the moment, I just don't know what you expect me to do.
The error that @VeraVasc stated above is shown when the Cloud server does not respond (or the response is blocked by some wifi router or Android app that interferes with network traffic). It happened more than once that some "antivirus" app cripples network communication of Diarium and as a result the blame was put on Diarium rather than the other app. I am not saying that this is the case here, but I don't have a better explanation at the moment.

AgnesL

Hi Timo, I experienced syncing problem as well.
I have one iPad and one Android mobile. Both installed with latest version of Diarium, but I have purchased pro version in iOS iPad.
I used Google drive to sync for both apps. It was working fine initially: that I can write diary on my Android mobile, and continue editing it from my iPad.
However, recently the sync stopped working. I noticed that my iPad does not show any recent entries from April while I wrote daily entry from my Android mobile. When I clicked sync on iPad, it says local data is already in sync (actually I turned on auto sync in iPad Pro version of Diarium ). When I clicked sync on my Android mobile app, it asks me to purchase Pro version.
I thought syncing function does not requires Pro version?

timo

AgnesL Cloud Sync is a feature that requires the Pro version, see the Pro version FAQs